Privacy Policy

Concept Engineering & Technology ("we", "our", or "us") respects your privacy and is committed to protecting the personal data of everyone who visits our e-commerce platform, purchases our security and technology products, or utilizes our technical engineering services.

This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal information when you visit our website or interact with our customer care representatives.

1. Information We Collect

We collect information directly from you when you browse our catalog, register an account, make a purchase, request a quotation, or communicate with our technical team.

A. Personal Identification Details

• Contact Information: Full name, mobile telephone numbers, and email address.
• Delivery Logistics Data: Detailed shipping address, building/apartment numbers, city, district, postal code, and specific delivery instructions.
• Account Credentials: Encrypted passwords and account preference settings.

B. Order & Transaction Data

• Records of purchased hardware, accessories, warranty registrations, and service contracts.
• Payment details including selected payment method (Cash on Delivery or Mobile Banking) and transaction reference numbers (bKash/Nagad/Rocket TrxID).
• Note: We do not store or record credit/debit card numbers, CVV codes, or mobile banking PINs on our servers.

C. Technical & Browsing Data

• IP address, operating system, web browser type and version.
• Time and date of visits, pages viewed, search queries, and referring website URLs.
• Device type (desktop, smartphone, tablet) used to ensure optimal display responsiveness.

D. Direct Inquiries & Communications

• Records of messages, chat transcripts via WhatsApp, email correspondence, contact form inquiries, and customer review submissions.

2. How We Use Your Information

We process your information strictly for legitimate commercial and customer-support purposes:

1. Order Processing & Fulfillment: Verifying your purchase, packing products, generating invoices, and arranging dispatch.
2. Nationwide Delivery Coordination: Sharing necessary recipient name, contact phone, and delivery address with our logistics courier partners.
3. Customer Support & Technical Advisory: Addressing technical queries, warranty claims, replacement requests, and system installation scheduling.
4. Payment Verification & Anti-Fraud: Confirming transaction authenticity to safeguard customers against fraudulent activities.
5. Transactional Notifications: Sending order confirmation SMS/emails, tracking updates, and account status alerts.
6. Platform Performance & Security: Monitoring platform stability, detecting security threats, and optimizing website speed and navigation.

3. Disclosure & Sharing of Your Information

We respect your privacy and will never sell, rent, trade, or distribute your personal information to third-party marketing brokers or advertisers. We only share information with trusted third parties under strict confidentiality:

• Courier & Logistics Providers: Certified shipping partners (e.g., Steadfast, Pathao, RedX, Sundarban, eCourier) strictly for delivering packages to your doorstep.
• Technical & Infrastructure Providers: Secure hosting, server, and database providers maintaining our platform infrastructure.
• Legal Compliance & Safety: Competent law enforcement or regulatory authorities of Bangladesh if required by applicable court order, legal process, or to prevent fraudulent crime.

4. Cookies & Web Tracking Technologies

Our website uses standard cookies and browser local storage to deliver an enhanced shopping experience:

• Essential Cookies: Necessary for maintaining shopping cart sessions, user login authentication, and CSRF security validation.
• Preference Cookies: Remembering your preferred view styles, filters, or recently viewed technology products.
• Performance & Analytics Cookies: Anonymous metrics analyzing which product categories are most visited to improve our inventory and service offerings.

You can configure your browser to block or alert you about cookies; however, some core e-commerce features (such as adding items to the cart or customer checkout) may not function properly without essential cookies.

5. Data Security & Storage Standards

We implement rigorous technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• All web traffic and checkout data are encrypted using high-grade SSL/TLS (Secure Sockets Layer) encryption.
• User passwords are cryptographically hashed using industry-standard bcrypt algorithms.
• Access to customer order records is restricted strictly to authorized administrative personnel.
• Regular database backups and vulnerability assessments are executed to maintain integrity.

6. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying warranty validation obligations, legal accounting requirements, and resolving commercial disputes. When data is no longer required, it is safely purged or anonymized.

7. Your Rights & Choices

Under fair consumer protection standards, you have the right to:

• Access & Review: Log in to your customer dashboard to inspect your profile details, past orders, and saved addresses.
• Update & Correct: Edit your contact number, delivery locations, and account name at any time.
• Request Account Closure: Request the deactivation of your account and deletion of non-essential records by emailing our privacy team.
• Opt-Out of Promotional Communications: Unsubscribe from promotional messages while continuing to receive critical order and security notifications.

8. Children's Privacy

Our services and products are intended for individuals aged 18 and older. We do not knowingly collect personal information from minors under the age of 13. If you believe a minor has submitted personal data to us, please notify us immediately so we can remove the data.

9. Updates to This Privacy Policy

We may periodically revise this Privacy Policy to reflect enhancements in our services, technological advancements, or changes in legal regulations. When updates occur, the "Last Updated" timestamp at the top of this page will be revised, and significant changes will be highlighted on our homepage.

10. Privacy Inquiries & Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data handling, please contact our data compliance officer:

• Company: Concept Engineering & Technology
• Privacy Email: privacy@shopease.com / support@shopease.com
• Helpline: +880 1700-000000
• Office Location: House 12, Road 4, Banani, Dhaka - 1213, Bangladesh
• Operating Hours: Saturday – Thursday, 9:00 AM – 5:00 PM